Seo: Samsung Staron believes quality is still a key differentiation among solid surface brands. Staron is manufactured to the highest industry standards and provides its customers with a transferable 10-year limited warranty. Staron is certified by ISO 9002 (International Quality Assurance System) and by ISO 14001 (International Environmental Management System). In addition to meeting or exceeding these quality ratings, Samsung Staron highly regards product input from our customers. The invaluable feedback we receive from customers (from fabricators to end-users), allows Samsung Staron to offer the highest quality solid surface brand on the market.
Weddington: In general yes, especially regarding large suppliers of 100 percent acrylic solid surface products. The quality overall is very good, with some minor proprietary elements providing some real and perceived benefits over others. Wilsonart's goal has been to provide material that fabricates well in the shop and performs well on the job in terms of efficiencies, appearance and durability.
Earthstone is a great example of this. Developing a product that featured extra-large, variegated particulates was not something that was done overnight. We tested it, and tested it, reformulated and remixed it until it met our standards in terms of fabrication performance and consumer performance. It's a complex pattern concept, and it took over two years to perfect.
And, there are other elements that add to the quality and value of the material that go beyond the product itself, such as excellent customer service and a strong certification and warranty program.
Park: We feel strongly that only acrylic products are a good choice for countertops. Likewise, not all solid surface products are made at the same quality level. Sanding, particulate load, thickness variations and proper curing all vary among the manufacturers.
4. Concerning fabrication quality: Based on the current fabrication network, do you feel confident that your products are being properly fabricated and installed on a regular basis? What are some areas that might use improvement?
Olson: DuPont Surfaces partners with the best fabricators in the business, resulting in very few complaints on fabrication and installation. In fact, research shows that more than 90 percent of customers are highly satisfied with their installation experience and would purchase Corian again.
In addition, DuPont Surfaces and its distributors have invested heavily in providing training and technical resources for fabricators to continually improve not only quality, but also their productivity and efficiency. The result has been a more satisfied customer and a more productive fabricator.
Clement: We are confident that, generally speaking, our products are properly fabricated but there are still specific instances when proper fabrication techniques described in the fabrication manual are not followed and lead to fabrication related claims.