Joe Corlett
11-16-2006, 08:37 PM
All:
As I was cutting up some Dovae I kept thinking, "Damn, it doesn't look like I've got enough material here." That's because some of their sheets are ten footers instead of the twelves I mistakenly thought I was getting. Be sure you check when you order.
Be sure to check the thickness of the sheets too. I'm not making this up but one sheet was 1/2" and the other, color matched, was 7/16"! Of course, I had to seam the two together, in more than one place. What a pain in the a$$! There was no time for a return.
On another job, I showed the Dovae sample to the customer which they approved. I called to order and the color has been discontinued! No notice from Dovae. Fortunately, they've had more demand for this color and there is an eight-week back order wait. Fortunately, this is a sill job and I have a patient customer.
The service at Dovae is first-rate, when I called to complain about the discontinuation, the President called me back. I haven't told him about the 1/16" sheet difference yet.
There's a price for cheap solid surface,
Joe
As I was cutting up some Dovae I kept thinking, "Damn, it doesn't look like I've got enough material here." That's because some of their sheets are ten footers instead of the twelves I mistakenly thought I was getting. Be sure you check when you order.
Be sure to check the thickness of the sheets too. I'm not making this up but one sheet was 1/2" and the other, color matched, was 7/16"! Of course, I had to seam the two together, in more than one place. What a pain in the a$$! There was no time for a return.
On another job, I showed the Dovae sample to the customer which they approved. I called to order and the color has been discontinued! No notice from Dovae. Fortunately, they've had more demand for this color and there is an eight-week back order wait. Fortunately, this is a sill job and I have a patient customer.
The service at Dovae is first-rate, when I called to complain about the discontinuation, the President called me back. I haven't told him about the 1/16" sheet difference yet.
There's a price for cheap solid surface,
Joe